How To Use Fitbit App On Mac

Im able to use the silent alarm because Im wearing my Fitbit smartwatch to bed. Im able to wear it to bed because Fitbits new watch lasts several days on a charge. Its a nice flashback to my days of wearing watches by Pebble - the upstart smartwatch pioneer that Fitbit acquired in the closing days of 2016. Find the Fitbit app. If you’re using an iOS device, like an iPhone or iPad, then it’ll be in the App Store. If you’re using an Android device, like a Samsung Galaxy phone, then it’ll be in.

Fitbit’s beauty lies in its versatility. It doesn’t matter whether you run marathons or prefer nightly walks around your neighborhood — a Fitbit can play a crucial part in helping you reach your fitness goals.

When you’re striving to reach those goals, it’s easy to get addicted to tracking your progress. The temptation to see how many steps you’ve taken and how many calories you’ve burned is always lurking on your wrist.

Having all of this data available is all the more frustrating when something goes wrong.

But before you throw your device out the window, try these Fitbit troubleshooting tips. Read on to learn how to fix the five most common problems.

5 Fitbit Troubleshooting Solutions

How do I set up my Fitbit?

The very first thing you’ll need to do is set up a Fitbit account. Your account will keep all of your fitness data and personal history in one place, so you’ll never lose it even if you misplace or upgrade your device.

Here’s how to create a profile:

1. Make sure Bluetooth is enabled on your phone.
2. Download “Fitbit” from your app store.
3. Once you’ve opened the app, type “Join Fitbit.”
4. Enter your email address and password.
5. Fill in your personal stats, like your height, weight, gender, and birthday.

Once you’ve created your personal profile, you’ll need to add your device. Here’s how:

1. Ensure Bluetooth is enabled on your phone.
2. Open your Fitbit app, and tap “Account.”
3. Select “Set Up A Device.”
4. Select your Fitbit. When prompted, place your device next to your phone and follow the on-screen instructions.
5. When your Fitbit shows a four-digit code, enter it into the app.

If you’d prefer to use pair your computer with your Fitbit, here’s our guide on how to set up Fitbit Connect on your Mac or PC.

Why won’t my Fitbit sync?

Now that you’ve set up your personal profile and paired your Fitbit to your phone, the syncing process should be easy. But if you’re having problems with GPS connectivity or data tracking, subpar syncing may be to blame.

There are two options for syncing: automatic and manual. The first sends information from your Fitbit to your phone multiple times throughout the day. In manual mode, your Fitbit will only sync when you tell it to.

Here’s how to set up each of those modes:

Automatic syncing

1. Go into your settings and ensure Bluetooth is enabled.
2. Open the Fitbit app, then tap 'Log In.'
3. Enter your email address and password.
4. Once you’re logged in, your Fitbit will sync whenever you open the Fitbit app.
5. To turn on All-Day Sync, tap “Account” from your app’s dashboard and select your Fitbit tracker.
6. Tap the toggle that says 'All-Day Sync.'

Manual Syncing:

1. Go into your settings and ensure Bluetooth is enabled.
2. Open your Fitbit app and log in.
3. Tap 'Account,' and tap the tracker that's set up on your phone.
4. Slide the toggle next to 'All-Day Sync.' This will turn off automatic syncing.
5. From now on, your Fitbit data will only sync when you open the app. To save any changes you make to your account, tap 'Sync Now.'

While these general instructions should help you troubleshoot why your Fitbit isn’t syncing, the process varies slightly between iPhone, Android, and Windows phones.

Why isn’t my battery charging?

So, you’ve made sure your Fitbit is set up and syncing properly, but now you’ve encountered another headache — your battery won’t charge.

Before you toss your Fitbit into the closest drawer out of frustration, here are some troubleshooting tips from the company:

1. Make sure the contacts on your charging cable and Fitbit are clean.
2. Double-check that your charger is securely connected to your device and USB port.
3. If everything is properly connected and still not working, try plugging it into a different USB port.
4. If all of these steps have failed you, try restarting your Fitbit.

The length of your charge varies depending on your device, but there are ways to extend it. Try these tips to make sure your battery doesn’t die at the worst possible time, like in the middle of a workout:

1. Stop tapping your device: Constantly checking your stats will drain the battery much faster than if you leave the screen alone.
2. Set fewer alarms: It takes battery power for your Fitbit to remember each alarm.
3. Turn off all-day sync: Instead, set your Fitbit to only sync when you tell it to.
4. Turn off notifications and reminders: As with alarms, your Fitbit has to remember to ping you all the time. Make sure you’re only alerted for the most important issues.
5. Don’t charge your battery in extreme temperatures: Heat and cold will zap your battery quickly, so don’t leave your Fitbit in your car to charge.
6. Turn off heart rate trackers (on some devices): You can do this through the app on heart rate devices.

For more tips on how to extend the battery life of your specific device, read our full article on how to extend your Fitbit’s battery life.

Why isn’t my Fitbit tracking properly?

Your Fitbit is set up correctly, syncing perfectly, and charging smoothly. Sounds perfect, right? Sure, until you check your stats and notice your steps seem way off.

One possible explanation is that you’re moving your arm while you’re otherwise sitting still — like when you’re working at a desk. This movement confuses Fitbit’s algorithm, recording these movements as steps.

Here’s how Fitbit recommends you fix this issue:

1. Log into Fitbit.com.
2. At the top of the screen, click on “Log,” then “Activity.”
3. Select the date of the error.
4. In the “Activity” menu, add your activity, like desk work, then enter the start time and duration.
5. Once you click “Log Activity,” your stats should be more accurate.

Whether you wear your device on your dominant or nondominant wrist can also have an effect on your stats. When your tracker is on your non-dominant wrist, Fitbit increases the step-counting sensitivity. This helps to reduce undercounting your steps, and it is also the default setting.

When you wear your tracker on your dominant wrist, Fitbit decreases the step-counting sensitivity. This helps to reduce overcounting your steps.

You can specify which wrist you wear your Fitbit on by updating your personal preferences.

How do I reset my Fitbit?

If you’ve tried all of these steps and your Fitbit is still not working properly, try restarting your Fitbit. This will turn your device on and off without deleting any data.

Like with other Fitbit troubleshooting tips, exact tips can vary depending on the steps you use.
Here are the basic steps.

1. Begin charging your device.
2. If you have a Fitbit Blaze, Fitbit Charge or Charge HR, Fitbit Charge 2, Fitbit One, or Fitbit Surge: Hold down the buttons on your device until the lights on your tracker flash or you see a Fitbit logo.
3. If you have a Fitbit Alta or Fitbit Flex 2: Press the button three times within eight seconds (Alta), or three times within five seconds (Flex 2).
4. Unplug your tracker from the charger, and turn it back on if it hasn’t automatically restarted.

If you’ve tried restarting your device and it still isn’t working, you may want to consider a factory reset. Before you do this, know it will remove all the data stored on your device and wipe it completely clean.

Here’s how to do a factory reset on the Charge HR:

1. Plug your device into the charger
2. Press the side button for two seconds. While you’re holding down the button, remove the charging cable.
3. Continue pressing the button for seven to nine seconds. Release it, and then press it again.
4. When a series of screens come up, press the side button when you see one that says VIBE.
5. Press the button again to see the Error screen.
6. Next, press and hold the button until you see the Erase screen.
7. Once you release the button, the tracker will turn off. You’ll know it has successfully reset if your time says 0:00.

If you’ve tried all of these tips, and your problem still hasn’t been solved, contact Fitbit support.

What other problems have you experienced with your Fitbit? Share your Fitbit troubleshooting issues in the comments.

Before you begin using your Fitbit device, you must connect it to your Fitbit account with a phone, tablet, or computer. Connecting your device allows it to transfer (or sync) data back and forth with Fitbit.

Note: For more information about setting up Fitbit Ace, see How do I set up Fitbit Ace devices?

Connect your Fitbit device to the charger before you begin the setup process.

If you're adding a second Fitbit device to your account or replacing an old one, skip down to How do I set up a replacement device or add a second device to my account?

How do I create a Fitbit account and connect my device?

The Fitbit app is compatible with most popular phones and tablets, as well as Windows 10 computers. To verify that your phone or tablet is compatible with the Fitbit app, go to fitbit.com/devices.

If your phone or tablet isn’t compatible, and you don’t have a Windows 10 computer, you can set up some Fitbit devices on a Mac or Windows 8.1 computer with a program called Fitbit Connect.

Choose a section below depending on whether you prefer to set up your device with the Fitbit app or with Fitbit Connect.

If you're adding a second Fitbit device to your account or replacing an old one, skip down to How do I set up a replacement device or add a second device to my account?

Note: If you’re setting up Fitbit Charge 4, Fitbit Inspire 2, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3 with an Android phone, a notification appears on your phone to begin the setup process. Tap the notification and follow the on-screen instructions to set up your device. If you don’t have the Fitbit app, the notification takes you to the Google Play Store to download the app.

To set up your Fitbit device with the Fitbit app:

1. Download and install the Fitbit app from one of the following locations:
   
   • Apple devices—Apple App Store
   • Android devices—Google Play Store
   • Windows 10 devices (phones, tablets, and computers)—Microsoft Store
   Note that you need an account with the store before you can download apps.
2. Open the Fitbit app and tap Join Fitbit.
3. Follow the on-screen instructions to create a Fitbit account and connect ('pair') your Fitbit device to your phone or tablet. Pairing makes sure your Fitbit device and phone or tablet can communicate with one another (sync their data).
   Note that to create a Fitbit account, you're prompted to enter your birthdate, height, weight, and sex to calculate your stride length and to estimate distance, basal metabolic rate, and calorie burn. For more information, see How does my Fitbit device calculate my daily activity? After you set up your account, your first name, last initial, and profile picture are visible to all other Fitbit users. You have the option to share other information, but most of the information you provide to create an account is private by default.

For Fitbit Ionic, Fitbit Sense, Fitbit Versa, Fitbit Versa 2, and Fitbit Versa 3, you're prompted to connect your watch to your Wi-Fi network. These devices use Wi-Fi to set up your watch, download playlists, download apps from the Fitbit App Gallery, and for faster firmware and Fitbit OS updates. For best results, connect your watch to your home Wi-Fi network. For more information, see How do I connect my Fitbit watch to Wi-Fi?

If you have trouble, see Why can't I set up my Fitbit device?

If you don’t have a compatible phone or tablet, you can set up and sync most Fitbit devices on your computer with Fitbit Connect. Fitbit Connect is a free software application that lets your Fitbit device sync its data with your fitbit.com dashboard.

If your computer isn’t Bluetooth-enabled, you must use a wireless sync dongle to set up and sync your Fitbit device. Most Fitbit devices don’t come with a dongle, but you can buy one from the Fitbit Store. We recommend using the Fitbit app if you can.

To install Fitbit Connect and set up your device:

1. If your computer isn’t Bluetooth-enabled, insert a wireless sync dongle into a USB port on your computer.
2. Go to fitbit.com/setup.
3. Scroll down and click the pink Download button.
4. After the download completes, double-click the downloaded file to start installation.
5. After installing, when prompted, choose Set up a New Fitbit Device.
6. Follow the on-screen instructions to create a Fitbit account and connect your device.

Note that the personal information you provide during setup is used to calculate your basal metabolic rate (BMR), which helps determine your estimated calorie expenditure and your body mass index (BMI). For more information, see How does my Fitbit device calculate my daily activity? This information is private unless you change your privacy settings and opt to share it with your Fitbit friends.

If you have trouble, see Why can't I set up my Fitbit device?​

How do I set up a replacement device or add a second device to my account?

Follow these instructions if you already have a Fitbit account and want to replace your existing Fitbit device with a new one, or if you use more than one device connected to the same account. If you’re replacing one device with another of the same model, you’ll be asked to confirm the replacement. For instructions on how to remove a Fitbit device from your account, see How do I remove a Fitbit device from my account?

Choose a section below depending on whether you prefer to use the Fitbit app or Fitbit Connect to set up your device.

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

1. Click the Fitbit Connect icon located near the date and time on your computer.
2. Click Open Main Menu...
3. Click Set Up A New Fitbit Device.
4. Click Existing User and log in to your account.
5. Choose your device and follow the on-screen instructions.

If you're unsure whether you own an Aria or Fitbit Aria 2, turn the scale over and remove the battery cover to see how many batteries it contains. Aria uses 4 batteries, while Aria 2 uses 3 batteries. Aria 2 also has 'Aria 2' written on the back of the scale.

What router settings do I need to set up and sync Aria?

Aria connects to your wireless home network and works with any Wi-Fi router that uses the following standards:

• 802.11b frequency setting
• WEP / WPA / WPA2 personal security
• Automatic (DHCP) IP setup (static IP configurations are not supported)

How To Use Fitbit App On Macbook Pro

Your SSID and password should contain only alphanumeric characters (e.g. A-Z, 0-9). If you experience issues connecting to a network that uses special characters, change the name of the network to only use alphanumeric characters, and try to connect again.

Can I use a mobile Wi-Fi hotspot to set up Aria?

A mobile Wi-Fi hotspot should only be used if a wireless router is unavailable. Consider the following information when attempting to set up your scale using a hotspot:

• Connecting Aria to a mobile Wi-Fi hotspot requires that the mobile device be persistently in this mode. The device’s battery may drain quickly.
• To complete the setup process with a mobile Wi-Fi hotspot, you will need a second wireless device to connect to the hotspot. For example, if you are using an iPhone as a hotspot, you will need either another mobile device or a computer to proceed through either of the set up methods explained in How do I set up Aria?
• Your hotspot needs to be configured according to the same specifications as a wireless router. For the specs, see What router settings do I need to set up and sync Aria?

How do I set up Aria?

To set up your scale using the web-based method, you'll need a Wi-Fi enabled computer, phone, or tablet. Make sure you know your Wi-Fi password and that it doesn't exceed 31 characters. For help finding your password, see How do I find my Wi-Fi network password and security setting?

Note: If you're trying to set up your Aria again after making changes to your network, see How do I reconnect my Fitbit scale to my wireless network?

To set up your Aria scale:

1. Restart the computer, phone, or tablet that you're going to use to set up your scale.
2. Make sure your browser allows cookies.
3. If you're using a computer:
   1. Place your scale within 10 feet of your router.
   2. Ensure that your router is compatible with the 802.11b protocol. For more information, see What router settings do I need to set up and sync Aria?
   3. If the router is connected to your computer with an Ethernet cable, unplug it. The router and computer must be connected over Wi-Fi.
4. Open a web browser on your computer, phone, or tablet and go to fitbit.com/scale/setup/start.
5. Tap Get started, then tap it again when you see the pop-up message.
6. Sign in to your fitbit.com account.
7. Personalize your Aria by giving it a name and entering the initials you'd like to see on the scale when it recognizes you.
8. Put the scale into setup mode by removing a battery for 10 seconds and then reinserting it. Tap Continue when the scale's display says 'SETUP ACTIVE.'
9. Switch your computer, phone, or tablet to the scale's Wi-Fi network (this will appear as the word 'Aria' followed by six characters).
10. Return to your web browser and tap I'm Connected. You'll see a list of available wireless networks.
11. Tap the name of your home wireless network. If you don't see your home wireless network, tap Refresh Networks to scan again. If you still don't see your network, tap Join Other Network to enter your network name and password manually.
12. Enter your network password. Remember that it's case-sensitive.
13. Tap Submit, and then immediately check your scale's screen as it attempts to connect to your network.
    • If you see a check mark or a smiley face, Aria is connected and you can stand on the scale to complete a weigh-in.
    • If you see an error message, see Why isn't my Fitbit scale working?

To see setup in action, watch our video below (English only):

To set up your Fitbit Aria 2, create a Fitbit account and connect your scale through the Fitbit app on your phone, tablet, or Bluetooth-enabled Windows 10 computer. At this time, Fitbit Connect isn’t compatible with Aria 2, so you can't set up Aria 2 using a Mac.

If you already have a Fitbit account and the Fitbit app, skip to How do I add a scale to my existing account?

Note: If you're unsure whether you own an Aria or Aria 2, turn the scale over and remove the battery cover to see how many batteries it contains. Aria uses 4 batteries, while Aria 2 uses 3 batteries. Aria 2 also has 'Aria 2' written on the back of the scale.

What router settings do I need to set up and sync Aria 2?

Aria 2 connects to your wireless home network and works with any Wi-Fi router that uses the following standards:

• 802.11b/g/n frequency setting
• WEP / WPA / WPA2 personal security
• Automatic (DHCP) IP setup (static IP configurations are not supported)
• Both the network name and password must be no more than 32 characters long

Can I use a mobile Wi-Fi hotspot to set up Aria 2?

We do not recommend using a mobile Wi-Fi hotspot to set up Aria 2, as syncing will be slow and your scale may be unable to update. Connecting Aria 2 to a mobile Wi-Fi hotspot requires the device to remain persistently in this mode, which may drain the battery quickly and use excessive data.

How do I create a Fitbit account and connect Aria 2?

Note: If you're trying to set up your Aria 2 again after making changes to your network, see How do I reconnect my Fitbit scale to my wireless network?

1. Make sure the Fitbit app is compatible with your device by checking fitbit.com/devices.
2. Download and install the Fitbit app from one of the following locations:
   • Apple devices—Apple App Store
   • Android Devices—Google Play Store
   • Windows 10 devices (phones, tablets, and computers)—Microsoft Store
3. Open the Fitbit app and tap Join Fitbit to get started.
4. Follow the on-screen instructions to create a Fitbit account and connect your scale to the internet. You must know your wireless network password, and the scale must be within range of the network. If you see an error message, see Why isn't my Fitbit scale working?
5. Note that the personal information you provide during setup is used to calculate your basal metabolic rate (BMR), which helps determine your estimated calorie expenditure and your body mass index (BMI). For more information, see How does my Fitbit device calculate my daily activity? This information is private unless you change your privacy settings and opt to share it with your Fitbit friends.

To see setup in action, watch our video (English only):

If you have trouble setting up Aria 2, briefly press the button in the battery compartment to restart your scale and return to the start of the setup process. If you still can't set up your Aria 2 after completing all the steps above, contact Customer Support.

How do I add a scale to my existing account?

If you already have a Fitbit account, use the Fitbit app on your phone, tablet, or Bluetooth-enabled Windows 10 computer to set up your new scale.

1. In the Fitbit app, tap the Today tab > your profile picture.
2. Tap Set Up a Device.
3. Choose your device.
4. Follow the on-screen instructions to create a Fitbit account and connect your scale to the internet. You must know your wireless network password, and the scale must be within range of the network.

If you have trouble setting up Aria 2, briefly press the button in the battery compartment to restart your scale and begin the setup process again.

How To Download Fitbit App On Mac

What is a personalized icon on Aria 2?

When you set up your scale, you're asked to choose a personalized icon. This icon appears on the scale whenever you complete a weigh-in. After you weigh yourself, you see your icon on the screen to confirm the weigh-in is assigned to the correct person. Refer to the table for a complete list of the available icons.

Set up Fitbit Aria Air with the Fitbit app for iPhones and iPads or Android phones.

How To Use Fitbit App On Android

1. Download the Fitbit app:
   • Apple App Store for iPhones and iPads
   • Google Play Store for Android phones
2. Install the app, and open it.
   • If you already have a Fitbit account, log in to your account > tap the Today tab > your profile picture > Set Up a Device.
   • If you don't have a Fitbit account, tap Join Fitbit to be guided through a series of questions to create a Fitbit account.
3. Continue to follow the on-screen instructions to connect Aria Air to your account.

1. In the Fitbit app, tap the Today tab > your profile picture.
2. Tap Set Up a Device.
3. Choose Aria Air and follow the on-screen instructions.

Fitbit Connect App For Mac

On the back of your scale, find the battery compartment and pull out the plastic tab. Your scale will turn on.

Fitbit Connect For Mac

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